Before confirming a trip
Review the cancellation, amendment and refund conditions shown with your written itinerary and the terms of each travel supplier. Conditions can differ between airlines, hotels, transport operators, activities and visa services.
Requesting a cancellation or change
Send cancellation or amendment requests to Skytree Travels in writing as soon as possible. A request takes effect only after it has been acknowledged. We will explain the supplier rules and any applicable charges known to us.
Refunds
Any refund depends on the applicable supplier terms, the services already provided and any charges stated in your confirmed itinerary. Processing times vary by supplier and payment method. We will share status information when it is available.
Travel disruption
Changes caused by weather, safety conditions, carrier decisions or other events may be handled under supplier terms. Contact our team for assistance with the options available for your booking.
Applicable booking terms
The cancellation and refund conditions included with your confirmed itinerary take priority for the specific services you booked. Contact Skytree Travels if you need a copy or an explanation.